Q: What types of LED products do you offer? A: We specialize in high-quality LED lighting solutions, including LED strips, panel lights, bulbs, industrial lighting, and custom LED designs.
Q: Are your products energy-efficient? A: Yes! Our LED products are designed for maximum energy savings, durability, and brightness while reducing power consumption.
Q: Do you offer custom LED solutions? A: Yes, we provide OEM/ODM services. Contact us at 26720086@qq.com with your requirements.
2. Orders & Payments
Q: How can I place an order? A: You can order through our website, email (26720086@qq.com), or by phone (+86 18312515599).
Q: What payment methods do you accept? A: We accept bank transfers (T/T), PayPal, Alibaba Trade Assurance, and other secure payment options.
Q: Can I get a bulk discount? A: Yes! We offer discounts for large orders. Email us for a customized quote.
3. Shipping & Delivery
Q: Where do you ship to? A: We ship globally, including North America, Europe, Asia, and more.
Q: How long does delivery take? A: Delivery times vary by location:
Standard Shipping: 5–10 business days (local) / 10–20 days (international).
Express Shipping (DHL/FedEx): 3–7 business days.
Q: Do you provide tracking information? A: Yes, you’ll receive a tracking number once your order ships.
4. Returns & Refunds
Q: What is your return policy? A: We accept returns within [X] days for unused, undamaged items in original packaging. See our Refund Policy for details.
Q: How do I request a return? A: Email 26720086@qq.com with your order number and reason for return.
Q: How long do refunds take? A: Refunds are processed within [X] business days after we receive and inspect the returned item.
5. Warranty & Support
Q: Do your products come with a warranty? A: Yes! We offer a [X]-year warranty against manufacturing defects.
Q: How do I claim warranty service? A: Contact us with proof of purchase and details of the issue. We’ll guide you through the process.
Q: What if my product stops working after installation? A: Check the wiring and power supply first. If the issue persists, contact our support team for troubleshooting or replacement.
6. Contact & Support
Q: How can I reach customer service? A: You can contact us via:
